Corporate Limousine Service FAQs – Chauffeur Booking, Rates & Policies in Ontario

Yes, however Cheque must CLEAR at least 7 days BEFORE the pickup date.

The credit card is used to secure the reservation and ensure attendance. Upon cash payment, the credit card details are promptly returned to the customer or securely discarded.

We accept VISA, MasterCard and American Express credit cards, Cash and Bank Checks, However, all checks must be deposited at least 7 business days prior to reservation date. All reservations require a credit card on file, even if payment is made by Check or Cash.

Yes, we accept cash for any reservation. For clients that do not want to use credit card, we recommend either money order, or a bank check mailed and received by our office 7 days prior to the pickup date. All reservations require a credit card on file, even if payment is made by Check or Cash.

Yes, for all special event, High-demand or peak time periods the 20% to 50% of the total amount of deposits are required. Ask our office if a deposit is required for your particular Limousine Service Type. However, Airport transfers, Point-to-Point do not require a deposit.

CanadaLimoServices.com will compliment all the STOPS for the HOURLY base chauffeur/Limousine Service. However, with any other flat rates provided service, the customer will be charge $20.00 for quick STOPS or on-the-way STOPS within 5 KM radius. The STOPS for about 15 minutes past the time, the STOP will be consider and charge for WAITING Time charges. Also, if the requested STOP is out of the way and not in the direction to/from destination or pickup, the customer will be charged as per kilometer.

Upon receiving the confirmed reservation email by authorizing your credit card then you will get charged as invoiced. Additional time, services, fees will be charged on your credit card as well.

It depends on the type of service, for example:
1) For advance reservation and payment you will be provided the billing receipt right away via email
2) For Airport Transfer service you will be provided the receipt at the time of pick up, the driver will manually swipe your card and give you receipt.
3) You can also get a formal receipt by calling our office next day of the service.

Please contact us via info@canadalimoservices.com for any question/concern.

Absolutely Yes, However, All reservations require a credit card on file, even if payment is made by Check or Cash.

1) For service outside the GTA, billed time begins when a vehicle leaves the CanadaLimoServices.com fleet garage.
2) For service within the GTA, billed time begins at pickup time and ends when you are dropped off.

Yes. In order to make a reservation you will have to have a valid credit card. The credit card is used to secure the reservation and ensure attendance. Upon cash payment, the credit card details are promptly returned to the customer or securely discarded.

If you have a pick up from a residence, or any place other than the airport, we give you a 30 minutes grace period or free time from the actual pick up time. Additional waiting time will be calculated per 1/2 hour increments. Hourly rates will be determined based on the type of vehicle ordered.

CanadaLimoServices.com will compliment all the requested STOPS for hourly base Chauffeur/Limo Service. However, for point-to-point service, additional charges will be applied.

You will be provided an all-inclusive rate from CLS, which will include taxes, tolls, fuel and gratuity to the chauffeur.
Even though our price quotes will be the best in the market, yet we will not compromise on the best service. However, you could look for following points in price comparison by seeking answers for:

 1. When does the rate begin? When does it end?
 2. Will there be any hidden charges not mentioned in the bill?
 3. Is the rate they are providing all inclusive, or will other fees be added?
 4. Are there any travel charges?
 5. Can I see the vehicle I would be renting?
 6. Is the vehicle I book would be the same one I agreed to get?
7. What other charges could be added onto the rate?

We guarantee your peace of mind when you book with us with the promise of NO HIDDEN FEES.

We do NOT have any hidden "gas/fuel" surcharges, "tax surcharges", "time of day surcharges”, "number of passenger surcharges” or any other hidden surcharges whatsoever.
The rate you receive from us in your email quote is ALL-INCLUSIVE. Tip/gratuity is itemized and listed up-front in advance. The only other possible fees are listed below:

Charges for rescheduling/changing your reservation details (as explained on this web page) Charges for lateness/tardiness by the customer (as explained on this web page) Charges for extra stops requested by the customer (as explained on this web page) Charges for unusual damage to the vehicle beyond reasonable wear and tear

• Charges for rescheduling/changing your reservation details (as explained on this web page)
• Charges for lateness/tardiness by the customer (as explained on this web page)
• Charges for extra stops requested by the customer (as explained on this web page)
• Charges for unusual damage to the vehicle beyond reasonable wear and tear

Here are our policies & fees for extra stops:

1. "Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be "On-Call".
2. For all other itinerary types, including one-way and round trip itineraries:
1. Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us in the confirmation email.
2. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED". For such extra stops:
1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows:
1. For Sedans: Any extra stop is $20.00, with a maximum waiting time of 15 minutes at the stop. Waiting time over the first 15 minutes ($20.00) will be charged at $12.50 per 15 minutes or fraction thereof.
2. For other vehicles, including SUVs: Any extra stop is $30.00, with a maximum waiting time of 15 minutes at the stop. Waiting time over the first 15 minutes ($30.00) will be charged at $20.00 per 15 minutes or fraction thereof.

We offer up to 25 minutes free waiting time at Pearson Int’l. Airport (YYZ) for domestic Flights and 55 minutes for international Flights.

By having an account with us, you can request to keep your credit card on file for future reservations.

We charge 20% service fee and 10% Administrative fee for all reservations.

You are responsible for all additional fees such as: Parking, Tolls, Airport Fee, or any other additional costs or services.

CLS provides 25minutes Domestic & 55minutes for intl. arrivals requiring customs clearance of free wait time on each airport arrival transfer for your customs clearance and luggage pick-up. If you do not meet your chauffeur or call us within 25minutes for domestic & 55minutes for intl. arrivals of your plane landing, we will consider you a “no-show” and you will be charged in full for the reservation. Please ensure to be in touch with the chauffeur ASAP once the flight is landed.

CLS requires that all change requests must be received by phone call at +1(437)733-5242 a minimum of 3 hours prior to scheduled pick-up time are subject to availability. This might include you coming in on an earlier flight. If a reservation change cannot be accommodated and results in a cancellation, you will be charged for the reservation in full.

• NO FOOD ALLOWED in any of our vehicle.
• NO ALCOHOL allowed on any of our vehicle.
• Absolutely NO SMOKING inside the vehicle. A $200 charge will be applied per incident. No exceptions.
• A Clean up fees might be charged if the vehicle is left too dirty after use.
• A minimum charge of $350 will be applied for anyone vomiting in the vehicle.
• A fee will be applied for excessive mess in the vehicle (with food, drinks, or gum) and will be inspected by the driver before the last drop-off. (Minimum fee of $50)

CLS requires that all change requests must be received by phone call at +1(437)733-5242 a minimum of 3 hours prior to scheduled pick-up time are subject to availability. This might include you coming in on an earlier flight. If a reservation change cannot be accommodated and results in a cancellation, you will be charged for the reservation in full.

With our flat rates, you are not responsible for where the driver is taking off from, and as a result, your time starts from your door or pick-up point. With our hourly quotes, we will be charging an additional time for getting to your door and back, we are located in YYZ / Pearson Intl’ Airport Toronto area.

It depends on the type of vehicle and the event. If it is a Sedan pick-up, we prefer at least 24 -48 hour notice, although you may be able to reserve one within 2-3 hours of the requested pick-up time. On the other hand with our limos, we like to have at least 48 hours' notice, while our specialty vehicles may require more time.

Considering drivers may be off at times, we try our best to fulfill your needs. We will make a note in your file about any special requests.

Our town cars will fit four passengers plus light bags. If you think you have a lot of bags that may not fit comfortably, you may want to think about our next size car, a 4-passenger Lincoln MKT SUV or a Suburban seven-passenger SUV.

All of our drivers, as well as drivers from all other limo companies, cannot leave their car or park it and go inside the terminal. Therefore, the passenger will have to meet the driver at the designated limo area or you can call a greeting service company and hire them. We can recommend one if you like. Just ask our Customer service representative when you call.

We will be very happy to extend the service as long as the vehicle is available. If the vehicle is not available, we will have to end the service at the time requested when the reservation is made.

No. The wedding package is designed to do a pickup from one location, go to the ceremony, wait then drop off at the Reception. Time for pictures can be added before or after the ceremony.

You can book any of our vehicles as a point-to-point transfer, a package, or by the hour for 3 to 6 hours minimum depending on the type of car and date of the service.

Yes, sure. Online we offer transfers from Town to Town or City to City. If the towns that you will be departing from or going to are not listed, please call our offices to get the rate.

You can take as much as the trunk of the vehicle that you choose can fit. Each limo vehicle can fit a specific amount of passengers and luggage. Please call our office if you haven’t filled in the online reservation form with detailed info.

CanadaLimoServices.com offers both corporate and personal accounts. An authorization form for the use of a credit card, along with a copy of your ID and the valid credit card will have to be completed and returned to us.

Sure, by sending a cancellation email request to info@CanadaLimoServices.com . Depending on the time of the cancellation request, and the type and date of service you will be responsible for paying a cancellation fee. Please refer to company policyfor more information Company Policies - Terms and Conditions.

CanadaLimoServices.com is based in Toronto, ON. We serve in all GTA’s, local and regional major cities, all major airports in Ontario & Quebec as well as all Canada/US Cross Border cities and airports.

We do have a simple form to be filled out at CanadalimoServices.com which includes the following questions:

1. What is the occasion?
2. What type of vehicle are you looking for?
3. What is the date and time for your pick-up?
4. Where is the pickup location?
5. How many people are traveling?
6. What would be the final drop-off location?
7. Do you need an hourly run, or a pickup and drop-off?
8. Do you need any extra services like stops, meet and greet, or child car seats?

Sure! It will be our pleasure to serve you in any way to assist you, we would gladly place a COURTESY phone call before an hour from your pickup time. We will also offer this service during the confirmation process in the order reservation email.

CanadaLimoServices.com requires that all changes, confirmations, and cancellations be called into our Customer Care Center at local#: (437) 733-5242 or TollFree#: 1-888-886-6841.

Yes, it is allowed to accompany your pet as long as it must be properly placed in a cage, crate and/or appropriate casing.